Common problems associated with online shopping in Pakistan

What will happen if and when there are problems with the order, such as getting the wrong item, most vendors require you to resolve the dispute in their local court. So the question you ask, is it worth traveling to Switzerland, for example, to assert your claim that you were sent the wrong Swiss Army Knife?

Jumping right into it, following could be the possibilities that you must be wary about:

1. Receiving wrong products
Many a times the product received are not of the same quality as promised customer has this fear since many of them wrong products or those are unfit to their expectations.

2. Damaging products in transit
This happens usually, in long distances, product gets damaged in the way and then customer fails to avail its benefits. They are totally at loss then.

3. Delay in delivery of products
Companies located at far of distance tend to more delivery time. This is another feature due to which customer are not satisfied with online shopping.

4. Sometimes customer failed to receive the product
Pakistan consumer protection law is evolving and it should require sellers that process orders by mail,
telephone, or the Internet to deliver items within 7 business days. When you have not received your order within that time frame, you have the right to a full refund of the purchase price.

Likewise, consumers (buyers) to be required by law to explain your right to a full refund for undelivered goods. Likewise, a protection that gives consumer a peace of mind from being billed for items that are not delivered, but nevertheless charged (credit/debit card, bank account, easypaisa, jazzcash, etc).

If the seller is unwilling or unable to help you, or denies your claim that the item was never delivered, you may write to your credit card issuer’s billing inquiries department about the problem. Make sure you send it within 60 days after the bill with the errant charge (specifically, the charge for an item not received) was sent.

5. Concerns when buying from foreign companies
Problems with online shopping can be especially difficult to resolve if the seller is located in a foreign country.

“You must know how the item is priced in local Pakistani Rupees as well as in foreign currency (if the product is listed in a different currency). Furthermore, whether the retailer will ship to other countries (Pakistan, in this case)” Spezala swati

It is important to know the likely length of time it will take to fulfill the order, and any applicable special duties or taxes. What will happen if and when there are problems with the order, such as getting the wrong item, most vendors require you to resolve the dispute in their local court. So the question you ask, is it worth traveling to Switzerland, for example, to assert your claim that you were sent the wrong Swiss Army Knife? A safer alternative may be to look for a local Pakistani reseller or manufacturer who offers the similar items.

Most Important

Pakistan is majority (and fast increasing) young population, and the demand for online shopping is ever increasing so fast. So, no Pakistan single online e-Commerce shopping website company can cater the service market.

May be a multitude of joint ventures are required, and all these players have to work together to make things happen. These Pakistani online shopping websites have to make the best use of the available mobile technology.

With ~5.6 million Pakistani mobile users today, the demand is growing and we need to review and prepare for circumstances that multi brand sellers have to be ready to launch more number of services and up their game.

When a consumers to make purchases online to buy something, he or she is affected by various factors. The main influencing factors are obviously the price, trust (on seller), confidence, security, convenience, time, and ofcourse after sales service and discounted deals. The price factor exists because the
prices are often lower through online shopping as compared with physical purchases in the market. Buy online can be of great benefit to the consumer in terms of convenience, saving time and money.

There is a need for online shopping services in multi languages, other than English language in Pakistan, since Pakistan is linguistically diverse country. From Pushto to Balochi, Urdu (Pakistan’s national language), to Punjabi, Saraiki, Sindhi, Balochi, Gujari, Kashmiri, Hindko, Brahui, Shina, Balti, Khowar, Dhatki, Haryanvi, Marwari, Wakhi and Burushaski — and more.

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